Return Policy

**Return Policy**

At Chrome Hearts Online Earring, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a **free return and refund** service to make things right.

**Eligibility for Returns**
- Items must be returned within **30 days** of the delivery date.
- Products must be **unused, unworn, and in their original packaging** with all tags attached.
- Customized or personalized items are non-returnable unless defective.

**Free Return Process**
1. Contact our customer service team via email or phone to initiate your return.
2. You will receive a **prepaid return shipping label** — no return shipping fees will be deducted from your refund.
3. Pack the item securely in the original packaging, including all accessories and documentation.
4. Drop off the package at any designated carrier location.

**Refund Timeline**
- Once we receive and inspect your returned item (typically within 3–5 business days), your refund will be processed.
- Refunds will be issued to the original payment method within **5–10 business days** after inspection.
- You will receive a confirmation email once your refund has been initiated.

**Non-Returnable Items**
- Gift cards
- Final sale or clearance items
- Items damaged due to improper use or wear

**Contact Information**
If you have any questions or need assistance with your return, please do not hesitate to reach out:

**Company Address:**
No. 88, Zhongguancun East Road, Haidian District, Beijing

**Email:**
sardine@chromeheartsonlineearring.com

**Phone:**
+86 18575887172

We are here to help you every step of the way. Your satisfaction is our priority.